Frequently Asked Questions

Everything you need to know about our fine jewelry and services

What materials are used in Watsons Jewellers pieces?

We use only high-quality materials including 14k and 18k solid gold, sterling silver, and ethically sourced gemstones and GIA-certified diamonds.

How long does shipping take?

Domestic orders are typically processed within 2-3 business days and delivered within 5-7 business days. Express shipping options are available at checkout.

Do you offer a warranty on your jewelry?

Yes, every purchase includes a 12-month limited warranty covering manufacturing defects. This does not cover normal wear and tear or accidental damage.

What is your return policy?

We offer a 30-day return window for most items in their original, unworn condition. Please note that custom-made and engraved pieces are final sale.

How do I find my ring size?

We provide a comprehensive sizing guide on our website. Alternatively, you can request a complimentary physical ring sizer to be mailed to your home.

Can I request a custom jewelry design?

Absolutely. Our master jewelers specialize in bespoke creations. Contact our design team to begin the process of bringing your unique vision to life.